Entertainment in the evening was fun and there are plenty of things for kids to get involved in. Now Sapphire Riviera Cancun features five la carte restaurants, a buffet, a grill and a caf. (LogOut/ Visit our Health and Safety Measures page for information on changes implemented so you can feel confident throughout your vacation. I thought the entertainment team did an amazing job. I hope your experience is better than mine, but heres to being honest, and sadly disappointed. Thanks to the entire team! Osiris was a great caring and funny guy he always made sure everything was alright. With the sun being so hot it was a really helpful escape from the sun. All rights reserved. Once you had a bed you wasn't allowed to leave it for more than 45 minutes which meant we couldn't all go to breakfast together. Swim trunks, bathing suits and flip-flops accepted. amidst impressive Mayan architecture, lush landscaping and resplendent ocean views. Each well-appointed suite features either 1 King or 2 Double Beds, a private furnished balcony or terrace, TV, electronic safe, coffee/tea maker, iron, and complimentary mini bar refreshed daily. Bathing suit cover-ups or shorts and tops and sandals required. Alberto - market cafe. Our room inside was fine, the bathroom situation is a little strange as it's a glass door so not much privacy. Two on the children in our group wouldn't normally go to kids club and once they felt brave enough they gave it a try and loved it. Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Gabriella & Irais at coco cafe were both excellent and looked after us with a smile. Safe to say by 1pm me and my daughter had to go back to the room as we was both burnt. Great coffee and good selection of food. I suggested that it would be nice to resolve these issues for the rest of our stay, and meet a resolution rather than posting on social media. Enjoybeachfront, swim out suites, family suites with guaranteed connecting rooms and master suite room categories. With the evenings being a little quite there wasn't anything you wanted to rush for. Sapphire is the place for anyone looking to be in the center of the action. Strict rules about sunbeds and allocation explained to guests on arrival. I found the staff to either be excellent or mediocre. $40 for a bucket and spade. Change), You are commenting using your Facebook account. Our group was made up of 6 adults and 5 children. This I think is not entirely fair for guests but I guess I would expect a premium just not a 45% increase. The sea wasn't how I had expected the beaches to look either, full of sea weed but I think that was linked to the high winds and the hotel did try and clear the sea weed in the morning. 24/7 Coffee Shop - Coco was brilliant, really handy to have. Spanning nearly 1,950 square feet, the on-site spa offers a full menu of spa packages and la carte treatments. My children are nearly 7 and couldn't touch the bottom. The sunbeds where also dirty. Wake up to room service delivering breakfast in bed, grab lunch from the poolside or oceanfront grills, then sit down for dinner before heading to Sapphire for another night of shows. Or order room service and enjoy a delicious meal in the privacy of your suite. Lunch and Dinner is the second menu served starting at noon with a wide variety of selections including salads, pizzas, sandwiches and much more. My first vacation post-Covid, having extreme regrets and wishing I had booked somewhere else. Grab your morning caffeine fix on your way to the breakfast buffet, eat lunch poolside between shows, then make your way to one of eight on site restaurants for a variety of international dinner options. On three occasions we were told beers would be delivered which we are more than happy to tip for! Men: long pants and collared shirts; dress shoes. Change), You are commenting using your Twitter account. On the fourth call 3 hours later, I was passive aggressively told mam, wasnt your fridge stocked today, why yes it was. George - Lemongrass restaurant was friendly funny and engaging. Come experience theDreams Sapphire. From Tropical View and Oceanfront Suites, to expansive Master Suites with a Swim Out Pool right off your terrace - there are various room options for every budget. The outdoor trampoline looked fun and the kids waterpark area, slides, etc were all great. The hotel is located 2 miles from Puerto Morelos Town. Then Omar just the funniest guy he always laughed and was smiling. 2 large pools featuring luxurious Bali beds and oceanfront kiosks. The new features at Explorers Club for kids with fun-filled water park including a splash park also new family water park includes slides for adults and kids. Here & Now | The Official Blog of Now Resorts & Spas, A Message from Our President Our Commitment toYou. Also some of the staff serving the meals were so rude. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. For the hotel staff reviewing this feedback, I think the majority of our grumbles could easily be fixed. First a few people that made our stay above average. And our balcony didn't even get used. I've never known an onsite shop to be so expensive. It had so much plants around it there was no view and with me keep getting bitten I didn't fancy getting eaten alive. Following that, I called to inquire about these unfortunate events, with no care. Food is included in your package so dine anytime and anywhere that suits your fancy! Relax and unwind out onthe private stretch of white sand beach. Lunch 12:30 p.m. 4 p.m. Dinner 6 p.m. 11 p.m. On site shop - WOW you need a mini mortgage to buy anything from this shop. We have a full resort takeover at Sapphire, meaning no one there except for the Wild Ones community and nothing but good vibes all weekend long! Lots of us went there to get coffee before breakfast due to the milk situation at breakfast time. Unless you got down to the pool for before 7am you wasn't getting a sun bed with any shade. Air-conditioned yoga room available. Book your stay today to enjoy Now Resorts & Spas gourmet in-room dining as part of your Unlimited-Luxury getaway. Mexico, Brand new minimalist architecture and dcor, indoors and outdoors, with a tropical feel. So, here I am. On previous all inclusive holidays I have much preferred the option of being able to go to the restaurants x times and be able to book a time that works for your family. We dined at the blue water grill and this was good but by far out kids loved the market cafe buffet. Cancun and area offers MUCH better. - Sailing Approximately I don't normally leave reviews but after traveling such a long way I think it is helpful to give some honest feedback that others might find helpful. Situated on a beautiful beach in Puerto Morelos equipped with an artificial sea barrier that protects it from seaweed. Puerto Morelos Benito Juarez, Student Groups (Spring Breakers) are not permitted at Hotel. As a result we ended up eating in the buffet restaurants more than we liked as we just couldn't get the restaurant booking process to work for us a group as it meant getting back to the rooms and being ready too early. Whether youre celebrating a milestone or catching up with loved ones, an international array of specialty dining options await you, including open-air venues and our divine French restaurant, Paramour, with no reservations required. Same the back room was always closed off as I was mainly wanting to do matt work with weights and around the machines there is very limited space. - Hobie cats - The Sandbar, the Preferred Club beach bar*. More staff at the coffee shop at peak times. QR, Funny games for all the family. The entertainment during the day was fun and I really enjoyed the different exercise classes they had available. Some of the shows where great but others not so good. We did get housekeeping to look at this and they immediately sent someone. Desserts were excellent and I highly recommended the fresh doughnuts. With ample space for dancing and relaxation, plus tons of amenities to explore, this is the perfect winter getaway with DISPATCH, O.A.R., Guster, and friends. Ultimately, it resulted in us having to go to the buffet anyway, which was disappointing when we wanted to enjoy the swim up for one night and avoid the dinner gig. Change). Offering guests four oversized pools. A splash park for the kids at the Explorers Club, featuring a wading pool equipped with mini slides, splash toys and more. More sunbeds, chairs and umbrellas. We ended up booking a taxi to take us to the local supermarket to buy the kids some pool toys and get some toiletries. Hot meals such as pancakes and eggs as well as lighter breakfasts including cereal, yogurt and fruit are all featured on the breakfast menu. But on more than one occasion there was a language barrier. Also no plug socket by the big mirror. Guests who stay at Dreams have the added benefit of dining in restaurants at both resorts, plus complimentary 24 hour room service to their suite at Dreams Resort. No dryer on the balcony to put your swimming stuff at the end of the day or if you needed to hand wash anything. This was our first family holiday to Mexico. Offers some of the very best fine cuts and seafood and fish specialties, *Breakfast is available for Preferred Club guests only, Premium coffee, ice cream parlor and snacks in a casual and relaxed atmosphere near the main lobby area, Delectable Mexican delights that will take you on a journey, Taste the best in Asian Cuisine that includes teppanyaki tables and a sushi bar, Choose from familiar favorites and try something new, An elegant, romantic atmosphere offering French fare, Dance the night away in this lounge offering great music and good times, Enjoy a refreshing cocktail in this lobby bar, Swim-up bar serving premium brand beverages, located at the main pool, Enjoy delicious cocktails with a stunning ocean view. A brand-new gym located in front of the main pool Women: blouses, skirts, slacks or dresses; dress shoes. Children entertainment in the evenings that doesn't involve the parents and children being separated. If it had happened at the beginning of our holiday it would of spoilt it. 15 minutes from Cancun International Airport. Adults can take some time for themselves to enjoy our renovated fitness center featuring updated equipment, beautiful views and a new yoga room. Someone had to stay on the sunbeds. If you got to the restaurant for 6pm you could get a booking pretty much straight away but it you got there at 7pm you could be waiting a couple of hours. *Please note: Room service hours are temporarily updated to 7:00 a.m. to 11:00 p.m. * All restaurants and bars may not be open every night.Please check on resort for more details. Although we did go out early. Younger guests are not forgotten on the in-room dinning menus. There is a childrens section of the menu offering guests ages 3-12 smaller portions of their favorite comfort foods such as macaroni with cheese and chicken fingers. each room. Staying at Dreams grants you access to all the action at Sapphire and another resorts amenities, dining options, and room service to add a more relaxing element to your vacation. On two occasions they held Mexican nights outside the Cocos and I've got to say they was two of my favourite nights. The resort in general is dated and drinks are watered down. celebrate their special day in a breathtaking setting. Sorry, two hours later again wasnt going to suffice. Great hotel, staff, facilities and excellent for families. Room service is terrible. Lunch 12:30 p.m. 5 p.m. Dinner 6:30 p.m. 11 p.m. Breakfast*: 7 a.m. 10 a.m., Dinner 6:30 p.m. 11 p.m. Caf 6 a.m. 11 p.m., Late Night Bites 11 p.m. 6 a.m. Breakfast 7 a.m. 11:30 a.m. Terms & Conditions. The two ladies at the omelette station at the market cafe in the mornings were excellent. Bathing suits allowed. This website uses cookies to ensure you get the best user experience on our website. We really missed there being a childrens disco. Ladies must wear a bathing suit wrap or cover-up. You had to keep asking and asking before you got them. When the waiters bring tea / coffee bring the milk at the same time not once the tea / coffee has gone cold. *Please note: Room service hours are temporarily updated to 7:00 a.m. to 11:00 p.m. Bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. because we have it resolved with our new facilities in the gym and an exclusive Yoga room with air conditioning. All the staff in general were great but the above made our stay extra special. Learn how your comment data is processed. So it was most definitely not a room with a view but we was hardly in the room. Allsuites have been redecorated to a much more modern style, just for you! Situated on a beautiful beach in Puerto Morelos equipped with an artificial sea barrier that protects it from seaweed. But, I was told, go ahead. A brand new beachfront wedding venue with capacity for 120 people, your special day will be spectacular in our sparkling wedding space facing the sea. I appreciate not being wasteful but I can assure you, we have 4 hungry, growing kids and were simply looking to avoid dinner in a restaurant and enjoy being in-room for dinner. designates hotels that are following expert guidelines to reduce the spread of COVID-19. A lot of fun awaits the little ones in our hotel! Interested in a night out or want to visit another of our resorts? 77580, On the first night we was with the children on our own as the men had gone to a wedding and the staff was really good on this night. 15 minutes from Cancun International Airport. Sapphire's Main Pool hosts concerts and activities with your favorite performers, the Adult Pool is perfect for kicking back with a good book, and Dreams Riviera Cancun's expansive Infinity Pool offers panoramic views of the Caribbean No matter where you choose to relax, take advantage of friendly, all-inclusive wait service delivering your next cocktail straight to your lounger!
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dreams sapphire room service menu