***** the weeks later they called and said the refrigerator was ready to deliver but they didn't have the handles yet. We are providing you with the promised compensation in a timely manner. The inclusion of the center grate is wonderful for letting you move pots and pans from one burner to another without risking spills and burns. They informed me someone from scheduling would contact me within a day or 2. I was not asking to purchase an extended warranty as your response suggests, but rather I was asking that you fully warrant the new unit. Parts availability: Product parts are readily available on the companys website. I've been waiting for handles ever since. Several internal halogen oven lights allow to you to see your culinary creations with the flick of a switch, one of only two on the face of the range. Get +100 Rewards points when
We completed a service call for these issues on March 17, 2021, at no cost. ft. Oven Capacity, 4" Stainless Steel Backsplash, Convection and 2 Halogen Lights, in Stainless Steel, NAPOLI-S Gas Powered Color Series Outdoor Oven with Stainless Steel Door and Exterior, Temperature Gauge, Adjustable Legs, All Weather Cover, in Stainless Steel, KFX489T/LP-S 48" Professional Liquid Propane Rangetop with 7 Sealed Burners, Black Porcelain Top, Heavy Duty Cast Iron Grates, Electronic Ignition, Auto-Reignition, in Stainless Steel, KFX480 48" Professional Gas Range with 7 Sealed Burners, Grill/Griddle, 6.7 cu. Its stainless steel from top to bottom with a blue enamel finish in the oven. This oven is under warranty. The company has little concern for addressing difficult issues, regularly ignoring calls & emails. Want a buy-it-for-life vacuum? I took delivery of the refrigerator. A KUCHT representative will be reaching out to you as soon as we receive the update. On the other hand, this costs half as much. During the 3 months from the time I was told the new unit would be sent in about a week and the time I actually received it 3 months later, I spoke with and/or emailed Mr. D..and you regarding a warranty for the new unit. Kucht Professional is a manufacturer of mainly kitchen appliances. We have worked more with you than any other out of warranty customer. The company uses high-quality materials and components in all of its products. French Door Fridge Pros, Cons, and Side-by-Side Comparisons, Side by Side Refrigerators: Guides, Pros, Cons, & Comparisons, A Guide to Bottom Freezer Mount Refrigerators: Pros, Cons, FAQ, Top Freezer Mount Refrigerators: Pros & Cons, Why you Want an All Refrigerator, or Full Fridge Pros and Cons, Is your High-End Gas Range Worth It? After looking at your case, I see we received a phone call on 10/06/2020 for the oven not lighting. I bought a Kucht gas range (KPD361F) & the oven stopped working while under warranty. Like Thor Kitchen and other small brands sourcing their appliances from the same factories, were impressed at the level of quality theyre bringing to moderately affordable price points. You requested that I call you to discuss this issue in your July 13 response. The most popular household appliances in China. Additionally, all Kucht products come with a generous four-year warranty program that should give buyers peace of mind. We will reach out and see if we can get an update on when to expect the replacement part needed. In doing so, he made no remarks that this extension was in any way unusual. The tracking number has been sent to the customer via ****** If further action is needed we can be contacted at **************. The front left burner generates 18,000 BTU; the right front offers 15,000 BTU, and the two twin rear burners have a maximum output of 12,000 BTU each. 'format' : 'iframe',
That 6 month extension would have brought coverage up to the end of February 2021. All Kucht products are backed by a comprehensive warranty program. I purchased a Kucht KRH4810A 48-inch wall mount hood in January 2019 for $1,406.46 not including taxes, and received it in February 2019. I hope this reaches someone in authority that will address this problem with their employees and get my situation resolved. Presuming you want a gas range over a wall oven and cooktop (because there are pros and cons to both), your next challenge will be to find an appliance that blends quality with affordability. The control knobs turn easily and have a discreet metal finish. I have a wife with a physical disability who cannot open the doors without handles. KitchenAid Ranges. Looking for a great American -made range? All Kucht products come with a generous 4-year warranty program. He was fully aware of the case as I had sent him a certified letter when the company had stopped responding to my calls & emails after the 1st stove died. I followed up with an email June 29 and you did not respond. Although Viking is known for its kitchen appliances, Viking produces professional kitchen appliances, including refrigerators (which match the other flagship ranges) in Greenwood, Mississippi. So you can choose between USA made stoves and stoves. I called back, I asked the first person if she could give me any estimate for how long it would be till service could get to me, she stated she didn't know, I asked if it could be a month or a year, and she said could be, she didn't know. Dear ******, Thank you for reaching out to us via BBB. In our spare time, we put together reviews of the best home cleaning gear and cooking appliances weve come across. It has gotten to the point where I am questioning whether or not this is all by design in an attempt to generate recurring "repair" revenue for Kucht. packed with exclusive offers and deals. ft. Capacity Oven, Manual Convection Cooking Mode, Blue Porcelain Oven Interior and Black Porcelain Top, Kucht 3 piece Stainless Steel Kitchen Appliances Package, Kucht 2 Piece Stainless Steel Kitchen Appliances Package. The companys website does however state that they source materials from countries like Italy, Spain, Germany, the USA, and China. On Oct. 26, 2020 I was informed the new all gas unit had been ordered and the entire process would take about a week. Welcome to Pet My Carpet. That was months ago and I still have not received anything. There were no recorded cases for you before 10/06/2020. I fear the company may fold & then I'll have no recourse whatsoever. In the 2 and a half years since Ive been cooking on a Kucht range I have been without an operable oven for a combined total of 5 months. Were Mike and Melissa, and we clean homes for families with pets, children, and allergies for a living. We dont take any money from the companies whose appliances we review; were just here to help you make more informed decisions when buying things you need. ft. Oven Capacity, 4" Stainless Steel Backsplash, Convection and Halogen Lights, in Stainless Steel, KNG361/LP-S 36" Stainless Steel Freestanding Liquid Propane Range with 6 Burners, 5.2 cu. Unless youve used a professional-grade stovetop before, youll need to give yourself some time to adjust to how the increased powerbecause theres a lot of itaffects cooking times. There are no clocks to set, self-cleaning functions to fix, digital thermometers to beep at you. Complaint: ******** I am rejecting this response because: Mr. RLet me begin by noting that you responded to my complaint on July 13, the 13th day of the 14 day window in which businesses are given to respond. (ALL you need know). Please, do not assert that We do not have any record of the oven on the new unit not functioning. I called the company number shortly at about 4:45pm on June 28 and after inputting your extension (101) you picked up and we spoke for several minutes. The blue k**** will be shipped before the end of January as promised. Were Mike and Melissa, and we want you to know that we may earn a small commission if you buy your vacuums, ranges, fridges, or whatever else you read about here through our links to Amazon. Some of the best American made appliance brands manufacture quality ovens, ranges, and cooktops. Youll find a 13,000 BTU broiler beneath the oven. The burners click smoothly, light practically instantaneously, and the bright blue flame that sprouts from the grates heats food satisfyingly quickly. Is a 48 Viking (or Wolf, Thor Kitchen) Gas Range Worth It? We fully review the Kucht below, andyou can buy the Kucht KRG3080U here in the US. On 06/28/2021, we received a phone call because the unit was turning on by itself, the decals were coming off the front panel and the broiler was not working. We contacted the selling company immediately and they put us in contact with Kucht customer service. We also noticed that the range control panel by the dials is also misprinted with the etching. A made-in-Germany Miele canister will last you 20 years or more. They are headquartered and based in Clifton, New Jersey and have been gaining momentum as a brand that excel in providing professional style ranges and kitchen appliances. I opened a ticket with Kucht and spoke to them on the phone in October 2021. Its abundantly clear from the numerous complaints here and on other sites that I am not alone and this is not an unusual experience. We understand you had wanted to extend the warranty further. Shop Appliances Connection today for Kucht kitchen appliances that are right for you! 'params' : {}
Is Kucht a Good Brand? Thoughtful design runs through every detail of every Bosch appliance. Dear ***************************************************************************************************,We apologize for the delay in getting the replacement part out to you. Our tech came out on 10/07/2020 and serviced the unit. One of our favorite things about the design of the range is how wonderfully simple it is. I called again on Oct. 21 when he told me he would call back by noon; he did not. The oven is 28-7/8 long including the oven handle, 30 wide, and 40 tall including the venting grills. All built to the highest standards of quality, style, and energy efficiency. This is not just a single faulty unit, but larger problem with quality. 'height' : 600,
All rights reserved. I'd assumed that's how the complaint process worked, that it wouldn't be closed until there was a mutually acceptable resolution. Required fields are marked *. Gas Oven Baking Tips: Whats Important For Even Cooking? When the technician arrived to service the new unit he informed me that the reason the oven was running 100-150 degrees too hot was because it had not been converted and the intense heat had caused soot to build up on the oven door. Thermador. We are paid commissions for purchases made through links in this post. And I repeat, just 6 months after installing the new unit the oven stopped working. Repaired 2x & quit again. The check is set to be out in the mail as well. Kucht Professional have an unrelenting commitment to providing appliances with functionality, quality and design. You can buy the Thor Kitchen HRG3080U 30 freestanding gas range here on Amazon or buy the Kucht KRG3080U range here instead for a little more money and a lot more customer support. Kutch Professional ranges are built with the latest innovations. All built to the highest standards of quality, style and energy efficiency. At some point during these exchanges Mr. H..informed me that Kucht was discussing the possibility of sending a new model as a replacement. She asked the person sitting next to her and he said, "listen his oven and burners work, he's not going to die without a broiler" I asked to speak with a manager and they told me they were all in meetings. We do not have it yet. Logistically it was difficult in getting to to us. Its not a smart appliance, and it wont overstimulate you like one. It worked fine for 2.5 years, but the lights quit working in October 2021. They were initially responsive to me and told me this was a known issue and the thermostat needed to be moved. Is there any way to get this reopened? document.write('
where are kucht appliances made
where are kucht appliances made
where are kucht appliances made