The kids enjoyed the pool and the hotel had a lot of activity for the kids. Twelve 21 - This restaurant specializes in American cuisine. This property is managed by a professional host. You will be over worked and underpaid in an unsafe work environment. The boss is a total weasel who constantly condescends and belittles the employees. Read our, The most useful review selected by Indeed. The following facilities are closed on Monday and Saturday: Mountain Laurel Resort offers its guests a seasonal outdoor pool, an indoor pool, outdoor tennis courts, and a spa tub. Not very clean and is badly in need of a remodel. This property advises that enhanced cleaning and guest safety measures are currently in place. There is also e coli in the water. I have 15 plus photos of this nightmare. A/C and heat were via two separate portable units, A/C kept tripping the breaker so drop cord was run to the other side of the room. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. By day 5, our hearing/ac unit wasnt working and our fridge was making loud noises, Dirty floors in the billiard room, elevator that wouldnt work, and most amenities were not playable. Is parking available at Mountain Laurel Resort? There was no bakeware and limited pots and pans. Breakfast starts at 9:00. They say they are renovating but it is evident they have no plans to do so. We arrived at hotel for rooms to be told that there were no rooms and other guest were complaining about the rooms being dirty. They dont care about their employees or guests at all No health care, Not enough money, Can't even get weekends or holidays off. Very few channels available on tv but Wifi signal was strong. I leave honest reviews. Airport shuttle services are not available at Mountain Laurel Resort. I loved everyone I worked with, especially my managers they were the absolute BEST. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. No luggage carts were available, ice machines all non working. Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation. Please see our partners for more details. Many travellers enjoy visiting Lehigh Tannery Historic Site (6.5 km). was the indoor pool and that was only during designated hours due to the girls camp. Its needs a ton of work but the staff are extremely friendly and willing to go the extra mile if they can. Very unsafe. room size was great, bedrooms were very nice facility was very nice.l I would book again. The ride into the front entrance was loaded with potholes. pictures on website does not match reality. That's how we know our reviews come from real guests who have stayed at the property. The property is very run down. It looked very unclean and the ceiling is falling on the inside pool area. I liked the scenery alot I really enjoyed the balcony that's a plus. Not the response I was looking for. Went there in February with my family for my son's birthday. Freezer did have 2 plastic ice cubes trays so we did have ice. Claim your listing for free to respond to reviews, update your profile and much more. Everything was broken in the game room. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Francis Walter Dam is 3 miles from this hotel. Fees and deposits are subject to change and might not include tax. It definitely has potential but I would stay elsewhere if possible. Featuring on on-site spa, this resort is conveniently located off of the Pennsylvania turnpike. Free breakfast isn't provided at Mountain Laurel Resort, but buffet breakfast is offered for a fee of USD 12.99 for adults and USD 8.99 for children. I have stayed here 3 times in the last few years. by Mountain Laurel Management. The upkeep of the plants in reception area were also off putting. convenient location but next time Id choose a different option. Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. Sign up and we'll send the best deals to you. Phillip, Although it wasn't what we expected the staff was sooo helpful and accommodating. See more questions & answers about this hotel from the Tripadvisor community. Please enter a valid email address. Terrible service. Also the hot tubs were warm but not hot enough. The beds in this hotel were the most comfortable beds I have slept in, and the breakfast buffet was very very good! Would not return. We didnt have a problem with the camp but with the resort itself. A fitness center, a sauna, and a terrace are also featured at the family-friendly Mountain Laurel Resort. Self parking is free. What food & drink options are available at Mountain Laurel Resort? STAFF TRIED, I THINK THEYRE UNDER STAFFED MAYBE, RULES ARE SET BY POOLS AND WHIRLPOOLS, NO ONE LISTENED TO THEM AND THERE WAS NO ONE TO ENFORCE RULES, OUTSIDE ENTRANCE TO GET TO MY ROOM WAS IN VERY BAD SHAPE, SOME ROOM UPGRADES WERE REALLY NICE, OTHER PARTS WERE HORRIBLE, SOME OLD FURNITURE WORN OUT, TV IN 2 BEDROOMS DESPIRATELY NEEDED AN UPGRADE, OTHER SMALL PROBLEMS WITH ROOM COULD HAVE BEEN REPAIRED WITHOUT MUCH EFFORT, OUTSIDE PATIO AREA NOT CLEAN OR USEABLE, I COULD GO ON AND ON , THE ROOM WAS A GOOD SIZE , TUB WAS NICE AND NEW, IT WAS DISAPPOINTING , SO MUCH POTENTIAL TO BE A REALLY NICE PLACE BUT IT JUST NEEDS SOME MORE WORK, I WOULD HAVE GLADLY PAID MORE IF THE PLACE WAS ALL DONE THE WAY IT SHOULD BE, AND THE PEOPLE STAYING DIDNT REALLY RESPECT THE PROPERTY AND HOW HARD THE OWNER MUST BE WORKING TO MAKE THE PLACE NICE, IF THE OWNER EVER WANTED SUGGESTIONS I WOULD GLADLY GIVE MY OPINION, We waited 2 hrs at the restaurant to seated, waited on and served our food and there was only 3 tables with people to take care of. Top room amenities include a kitchenette, air conditioning, and a refrigerator. Event space at this hotel measures 20000 square feet (1858 square meters) and includes conference space. Hilton Garden Inn Macon/Mercer University, Holiday Inn Express Lichfield, an IHG Hotel, Best Western Plus Royal Mountain Inn & Suites, Holiday Inn Express St Paul S - Inver Grove Hgts, an IHG Hotel, Comfort Inn Newport News - Hampton I-64 Promo Code, Alexandra Elegance Bridging Generations Promo Code, Apartamento em Paraty Condominio Fechado Photo, Aonang Princeville Villa Resort & Spa(SHA Extra Plus), Country Inn & Suites by Radisson, Gurnee, IL, Hampton Inn & Suites Miami-Doral Dolphin Mall, Hampton Inn & Suites East Gate Regina Promo Code, Cool Service Suites at Times Square Promo Code, Heather's Seaside Apartments 1, 10 Rankine Street, Photo. They put the wrong person in the front desk. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Contributions should be appropriate for a global audience. The provision of housing is linked to their trade, business, or profession. In the heart of the Poconos, our beautiful facilities include a spa (under construction at the moment), a fully equipped fitness center, as well as an indoor and outdoor pool. Worked as a front desk supervisor. I had to call and ask for an ironing board and iron. The only amenity still open. We will look into your concerns and get them resolved. Staff was very accommodating to us in placing us somewhere away from our initial noisy neighbors. Posted by a verified traveler on Mar 1, 2021, Mar 1, 2021 We wont be going back. i had to clean my whole room when i arrived. Pool area had a bunch of kids who were using water guns and toys in the pool, even aimed it at me and my baby (parents were not paying attention to them at all). And there was not one but two piles of dog poop in lobby ( I can see a dog having an accident and needing it to be cleaned up, but both of these look old and dried up), Disliked: Amenities, property conditions & facilities. To edit a review youve already submitted, contact our Customer Service team. The following areas are affected: Guests will have access to the following alternate facilities during the renovation: During renovations, the hotel will make every effort to minimize noise and disturbance. Hot tub/spa out of order. You're getting the lowest possible rate We Promise Opens in a new window. The whole property has a mid renovation/ run down feeling to it, from the random folding tables and grills to piles of junk here and there. If you were to leave Mountain Laurel Resort, what would be the reason. Checked in and checked out the guest. The Bar/Coffee shop in the property was very convenient . Along with a restaurant, there's a snack bar/deli on site. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. I enjoyed my stay at the Resort. Ltd. All rights reserved, Route 940: PO Box 9, Kidder Township, PA 18661, Pennsylvania, United States. Lobby was dirty by people that where sitting on chairs without shoes and feet on it and garbage disposal on floor at time i arrive. but downstairs too its a very nice place to be like that, The room was basically clean but a little outdated the oven smelled like oven cleaner and the microwave didn't work. We are sorry that you did not enjoy your experience at our resort. Maximum 2 per room (weight limit: 50 lbs), You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation, Service animals are exempt from fees/restrictions, Staff temperature checks are conducted regularly, Temperature checks are available to guests, Bed sheets and towels are washed at a temperature of at least 60C/140F, Contactless food service / room service is available, Commonly-touched surfaces are cleaned with disinfectant, Reservation might be required for some facilities onsite, Property confirms they are implementing guest safety measures, Staff wears personal protective equipment, Protective clothing is available to guests, Food service has been amended for enhanced safety, Shield between guests and staff in main contact areas, Guests are provided with free hand sanitizer, Property confirms they are implementing enhanced cleaning measures, Individually-wrapped food options are not available, Gap period enforced between guest stays - 24 hours, Resort fee (May 01 - October 31): USD 15.90 per accommodation, per night, Fee for buffet breakfast: USD 12.99 for adults and USD 8.99 for children (approximately), Housekeeping is available for an additional fee. Thank you for your feedback. The website is very deceiving. By creating an account, I agree to the Expedia, By signing into my Expedia Rewards account, I agree to the Expedia, url importing http://www.travelocity.com/White-Haven-Hotels-Mountain-Laurel-Resort.h4221333-p2.Hotel-Reviews?rm1=a2&, There was an error importing /White-Haven-Hotels-Mountain-Laurel-Resort.h4221333-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/White-Haven-Hotels-Mountain-Laurel-Resort.h4221333-p2.Hotel-Reviews?rm1=a2&, To finish creating your account, please click the link we just sent to. Vacation rentals in United States of America, Vacation packages in United States of America, Cancel your hotel or vacation rental booking. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Public spaces have free WiFi. I stayed in room room 609 nice tidy room .. What I couldn't resist was there was a slight smell of mildew stinch coming from somewhere causing me to crack the balcony door open to allow fresh air into the room.tv could be updated now a days flat panels are 100 bucks . Does Mountain Laurel Resort offer any business services? The layout was very cool alot of space for a family. From the dated decor, to a dirty pool, to a leak in the room ceiling, this property needs a major renovation. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Lastly, It was hard to identify who staff was. Are there opportunities to exercise at Mountain Laurel Resort? Please provide the ages of children below, Please enter your travel dates like this: M/d/yyyy, Cabin In the Trees In historic Jim Thorpe, on the side of Flagstaff Mountain, Wheelchair accessible (may have limitations). Rooms were clean. After their trip, guests tell us about their stay. Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge. Its needs a ton of work but the staff are extremely friendly and willing to go the extra mile if they can. 81 Treetops Circle, White Haven, PA 18661, Lock in the lowest price from these sites, I noticed the Emily M review is the same experience that we had wen we checked in on July 8-15. staff were polite and helpful Available in some public areas: The only thing open was the indoor pool. thanks.The next morning Im checking out waiting at front desk ,another guest complaining about the ac unit not working, the clerks responded with a shrug..we can give you one of our fans,another complained about horrible tv picture and another clerk tells the couple ..all the tvs look that way and if they wasnt satisfied to call the cable company. You never get raises. However, the place was just too rundown. I'm always leary of a "cash only" bar. Casey, Disliked: Cleanliness, staff & service, amenities, property conditions & facilities. 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We wont be The cleanliness of the facility is lacking. Enjoy the gym and perks like free self parking and free WiFi. staff was smoking weed in the back office which was inappropriate especially because my under 13 year old kids were brea. Use this rating to help choose your stay! Poor was spacious and water was great temperature. Guests can enjoy pool access from 9:00 AM to 10:00 PM. Respect the privacy of others. We've sent you an email so you can confirm your subscription. Yes, it offers wheelchair access. Would love to see more seats in the indoor pool area or maybe a staff on duty to regulate the children using water guns to splash guests they don't know. Hallways smelled bad and were dark. The room 614 was the worst room very very cold me and my son had to sleep fully dressed. We needed a night away and it was fine for that. You can sort and/or filter them by time of year, review score, and more. We received different information from different staff members about availability of amenities. The property itself looks like its being renovated but according to locals its looked like this for years and years. it was alright it could have been better if their restaurant and bar were open. Own or manage this property? The chain of command was everywhere and most of the time I worked there wasn't even what I was hired for. Loved it. Please enter your travel dates like this: mm/dd/yyyy. I also loved how quiet it was. Airport (AVP) airport, the closest popular airport to the property. Comfortable. NO! no one was wearing uniforms or badges. I liked the face lift process its going through. For example, the shared spaces like the gym, game rooms and laundromat had trash, dirty floors, and sticky surfaces. What tips or advice would you give to someone interviewing at Mountain Laurel Resort? Being a tour booker means people call in regarding a mailer they got in the mail an it's your job to talk them into taking a tour of the location an show up. I got very minimal training in my new position and the communication among the staff was horrible. So it was all about the customer always being right. The hot tub was out of service. The 6 employees that were still on the job and trying to keep resort running were overwhelmed. We have more than 70 million property reviews, all from real, verified guests. This service may contain translations powered by Google. rooms were good and balcony love the view, this place is beautiful, the only defect is that the corridors are dirty, cobwebs in the rooms, the floor is very dirty. Barbara, the room was super clean, the mattresses comfortable, but scratches and wholes on the doors/walls makes the place look raunchy. Location great, lots of potential, but not somewhere I would stay again. Mount, Website is very deceiving!We stayed at Mt Laurel Resort July 8-15, 2022. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. We are sorry you did not enjoy your experience with us. Room was clean and pools were nice. Each guestroom is kept vacant for a minimum of 24 hours between bookings. Ideally, we'd publish every review we get, positive and negative. Booking.com. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Rooms are advertised as having balcony or patio but ours had neither but instead windows looked out onto flat roof that campers were walking on. Artificial plants would be much more pleasant and inviting. I knew this was not going to get betterSofa filled with hair,underneath cushions dirty socks ,stove not workin,no cable no Wi-Fi connection,half the pillows in the room with yellow stains no pillow covers,no hot water at knight,. stains on the sheets, didnt have any pillows in the hotel for couch bed. TV required Amazon sign in and outside area and things to do inside resort didnt match living space to be using resort on end of name! It's close to alot of different walking paths and trails as well I liked how it was semi into the woods kind stinks it's next to highway but bare minimal noise.privacy I liked alot. Also, huge hole in bathroom wall. Error: Please fix the following errors to continue: "The property is very run down. Thank you for your feedback it helps with the continuous training of our staff. The place is a disaster area. The lake is overgrown the mini golf is closed and run down. they should keep everything cleaned. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Send me emails with travel deals, special offers, and other information. Tripadvisor performs checks on reviews. The TV, did not have any working channels, so I had to use my laptop to watch movies or to play movies for my child. When we checked in, the hotel clerk almost seemed annoyed by our presence, and the girl working in the cafeteria must of asked me for my room number 4 or 5 times, because I believe she thought maybe I wasn't a hotel guest and that I came in there just to eat their breakfast! All content should be genuine and unique to the guest. NED I SAY MORE ??? Mountain Laurel Resort is 24 mi (28-min drive) away from the Wilkes-Barre Scranton Intl. Conveniently located restaurants include Powerhouse Eatery, White Haven Family Diner, and Charlie Weaver's Bar & Restaurant. Tbey should be honest in advertising. We are happy that the staff treated you well. Use of this Web site constitutes acceptance of the Travelocity User Agreement and Privacy Policy. Hot tubs are broken and not opening anytime soon. Pool access available from 9:00 AM to 10:00 PM. property needs care but very clean and comfortable, It was comfortable the grounds have so much potential, Didn't spend to much time inside only stayed for 9hrs, 1553180,1568250,1570490,1560740,1568250|8, Personal or sensitive info (e.g. Game room games took money and not refunded. Oct 17, 2021 You either really love this place, or hate it according to the reviews. No free breakfast; needs more lighting around parking lot and complex for safety; broken microwave in the room; no entertainment for weekends. FYI-pet fee is $100 per pet. Yes, free parking is available to guests. Everything needs a renovation. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. The price was right and the pool was open, but it wasn't a particularly nice hotel. They only good came out of this was my full refund along with the food refund that I received. Spije to the manager about things that would be available in the future. What is the most stressful part about working at Mountain Laurel Resort? You also make a commission on all the bookings that due show up to tour. But, we would come back. They even upgraded the rest of the family and put them in the room next door. We declined since trip was for activities going on during 8-15th. 2 outdoor tennis courts, an indoor pool, and a spa tub are all featured at this smoke-free hotel. It was nothing but positive energy and vibes and Im so happy I got to experience the opportunity. My shower had a huge crack in the wall. Told the resort had just been sold, 3rd time in the past 10 years. There werent many amenities as listed. I do t think I will stay here again until there are massive improvements. Your current language is English (US). The game room was flooded. More, Family-friendly stay with indoor pool in White Haven. Nearby attractions include Hickory Run State Park (5.3 km), Boulder Field (6.0 km), and Split Rock Resort Indoor Waterpark (7.7 km). I hate it. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. My room number was 524. We will definitely return with the hopes that all facilities on the resort will be available. What are some restaurants close to Mountain Laurel Resort? Let's start off with the one positive thing - the bed. Also, the owners wanted you to do the work of 5 different people for one persons wage without any benefits such as health insurance or even sick,vacation time and holiday pay.I would advise that if u are looking for a temporary job this one would be fine, but if you are looking to grow and have a company who cares pls look somewhere else. A credit card for incidental charges and government-issued photo identification may be required upon check-in. Not showing any interest to make customer enjoyable and have a pleasant experience. Sliding door to small balcony was very hard to open and close, balcony wood has seen better days. It depends on when you come because your stay can be hit or miss. Location was great. Please note that breakfast will unavailable between July 1 2022 and August 31 2022 (subject to change). We appreciate you being our guest.
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