Interesting how Ive raised this matter multiple times and the answer I keep getting is that they are migrating their platform and reviews will be accepted soon. And then COVID19 hit, and despite repeated check-ins, we still have zero resolution. Customer was away on holiday, we have refunded the customer and she has accepted our offer and has stated that the case is closed. Many are not milled to NOFMA standards in so far as overall lengths are concerned by rarely going over six feet in length. DB can do whatever they want on the back-end directly with the manufacturer, but none of this back-and-forth should be pushed on the consumer who purchases from BD. Furthermore, the flooring type of this hardwood is prefinished and it is coated with urethane. BD answer was "you have to do not install it". Well, LOK what weve got in here. ft. per Box), Learn more how customers reviews work on Amazon. After given extra days thinking Delivery was running behind later I soon contact the company by email. To see if he could remove the haziness, he took acetone (yes, acetone) to a plank in the middle of a bedroom floor. For full information on our deliveries , please visit www.woodfloorwarehouse.co.uk/delivery. That one is pretty much flawless. For the best experience on our site, be sure to turn on Javascript in your browser. Uptown Floors is a national online retailer of high quality prefinished hardwood floors. privacy. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Some are at the ends, many are in the middle. We apologize that our flooring did not satisfy your expectations. As a matter of policy, BBB does not endorse any product, service or business. Some will have click systems which can vary while others will have tongue and groove profiles which require gluing or nailing down. Select which room your new laminate floor will be installed in, to see our recommended choices. And you cant do that Is A Rotovac 360i Worth Buying? I found that my engineered wood flooring has another benefit over traditional hardwood flooring as well - warp resistance and easy repairability. Jerome in customer service who sounded like he was working from home and had no clear what customer service is, said I would hear back within a day. This is where things get a bit interesting. Obviously, I have no idea which region you're in, but if your "floor finishing pro" is that swamped it's because he's very GOOD or very CHEAP, and rarely do both descriptions reside in the same camp. I do want to add that BD sent over an inspector. We are sure that you will love your floor, but if for any reason it does not meet your expectations we can, of course, accept no fuss returns on any orders. Credit is a **** played upon the American Public. We have the largest range of wood floors in stock across the UK & Ireland. She is on holiday for the next 2 weeks so has very limited contact but working with her realtor to pick this up. Technically yes it is. Excellent performance from Jasper Engineered Wood Flooring. Humidity is a non-issue, as explained above. We just want to be refunded the 1360.00 for the flooring as now we are going to have to pay for new floors and another install cost on top of this when this was not even our fault. - A Complete Review, Is Millstead Solid Hardwood Flooring Worth It. I am 73 and have 5 pieces of metal down my left side but we got the flooring inside to protect it from the weather. Lets just directly dive into it without further ado. The salesmen said 2 days is good enough, and we actually left it in the to-be-installed area for 11 days. Your recently viewed items and featured recommendations, Select the department you want to search in, Reviewed in the United States on November 13, 2019. Let us now come to the look of it. But do you really trust the quality of this floor given all of these issues? Now that we have got an overview of the Jasper engineered hardwood, lets go through some of the most frequently asked questions related to it. PTL is correct in that 1,200 feet of flooring would be a lot of work to get done in only 2 days. Also fitting the click lock bill is the Jasper Hand Scraped line. Check the current stock availability in your nearest store here. As a homeowner who has recently self installed a brand new engineered wood flooring system 6 months ago, I find myself admiring the quality of the product more and more every day. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I do the microfiber mopping myself. Thanks in advance! Now that the cracks have formed, the unfinished part of the plank (underneath the finish) is visible. I had to stand down the road on the curve and try to slow down traffic to make sure the driver did not get hit. HORRIBLE SERVICE. Ive escalated my issues all the way up to the CEO. KTW Flooring is your #1 leading hardwood floor refinishing go-to company. I am leaning towards the Jasper 3.5" wide Wheat beige solid oak or the Jasper 7" Grand Canyon Engineered Oak so if you have pics of these in your house that would be wonderful! As an Amazon Associate, I Earn From Qualifying Purchases. Makes you wonder if these types of experiences were the reason the company went through financial trouble. Over the last couple months, I have been emailing back & forth with them, to no avail. They do not necessarily represent the opinions of FlooringReport.com. Yes, these were his exact words, of course in spite of what he is willing to admit now. You will then apply a stain color of your choice that suits the styles and looks of your current environment, such as kitchen cabinets, wall colors and furniture. That was actually one of the first things I tried, back when I was first talking to them about this problem. All our floors are direct from the factory to ensure the lowest price. This too brings a number of concerns. At this point, the only reasonable conclusion is that this finish is simply not appropriate for normal foot (sock) traffic. At this point Ive decided to go public with my complaints as Ive simply run out of patience from almost 3 months of this ordeal. Find a great local shop who will stand by their product. This said, we want to re-iterate ourgood faith without prejudice offer to provide you 11 additional boxes of the subject flooring product (representing approx. That was the Jasper Engineered Hardwood review from our side. An important benefit of Acacia wood is the natural wax coating that protects it from things like warping and swelling. First they tried to say it was probably a subfloor issue, however this is a large house and it was installed over four different subfloor types, and it's happening over all of them. An independent 3rd party flooring inspection company was contracted to inspect your floor and, as you aware, the inspection report confirmed that issues you are experiencing with your flooring are installation related. They have had the product over a week now and still haven't processed refund. They can have all flooring. Also, the surface of the hardwood is glossy and has a hand-scraped texture. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If modern and contemporary is completely your thing but you find at times that this design style can be just a little too simple, then the Jasper Modern Coffee Table is perfect for you. Its better to go with 2 days to be on the safer side. Another good part of birch-made hardwood is that they are resistant to taints or stains. All that did was strip some of the finish, as expected. On the other hand, they are very durable and strong. For larger orders we use specialist heavy goods haulers who will deliver your floor on a pallet by kerbside delivery. Thank you. The scraping process shows off the unique graining and natural character marks of each wood species. So, there will be less hassle in cleaning it. Factor in 10% for installation, and youve got a product that requires at least a 20% overage. How many visits do we have to grant to BD (mind you, the VP admitted to the issue with the finish when he visited) before this is resolved?! I think the easiest & SUREST approach for you is to take some of the remnants from your "add-on" and have someone (your finisher) perform a sanding/finishing procedure that will GENUINELY get the samples to the point at which he/she is planning on attaining before stain/oil. My reference in the earlier comment suggested that my personal preference is go "old school" and reach a finely sanded finish, which comes from graduating the abrasives from rough to finer, and then going the added steps of "screening" the floor with a rotary style abrasive. Yes, it is. I dont understand how one can deem that this is not a defective finish when are not doing anything out of the ordinary and these issues are evident throughout. Select which room your new engineered floor will be installed in, to see our recommended choices. So; 1. The sides seem to be fine. we purchased 26 boxes of ******* Vinyl plank flooring. ), where the likelihood of scratches & swirl-marks from the edger will be present unless addressed correctly You won't see them until the color goes ON and then one needs to decide whether they can live with it or go back to square one. NOTHING. Your company is asking us to pay an additional $500.00 that you will arrange for an independent ****certified flooring inspector to attend on site to complete an inspection of the installed product. Also, this hardwood is designed in a particular way so that it can bear maximum wear and scratch. The delivery must arrive with us no later than 30 days after it was delivered to you. AND I will NOT pay their **********loan. The edges of the planks are extremely fragile, splintering and chipping *constantly* from socks, microfiber cloths, and vacuuming. The finish is hazy/blotchy/dull/inconsistent. I will wait to hear back from them as the last email was sent from them on 05/29. This page works best with JavaScript. Some of our most popular engineered flooring categories. Tools and accessories to help with wood and laminate flooring installation. All Rights Reserved. The Claims Agent has advised the customer of this accordingly and has stated that a further update will follow ASAP. Our advice and inspiration pages contain lots of helpful tips, guides and how to's along with inspirational ideas for making your home look fantastic. Explore our finishes. You can still see all customer reviews for the product. In the end, we gave up on solid and our engineered floor will be installed next month. Now because so much time has passed I have no need for the 3rd box of tile and would like BuildDirect to Reimburse the $59.99 back on my credit card. It is impossible to clean. The first method is what industry standard calls a Buff n Coat. He said I need to open boxes and take pictures. Furniture maybe, but not flooring. I was unprepared. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Best of luck. He then said he need us to stack the damaged flooring pieces and send around 5 photos. Product arrived fast via FedEx and the samples look of awesome quality. Please enter your postcode to calculate delivery of your floor. I challenged him to explain to me how a mass produced flooring intended for foot traffic (in our case, no shoes of any sort) that develops these issues is acceptable. Choose some of the most popular colours here. I do not have a credit card. Heres the worse part about buying poor flooring: resolving the issue is never just about getting financial reimbursement (not that this was even offered to me). The contractor and I opened one box to verify the color on larger pieces and waited to start installing the flooring installation after other parts of the remodel project were finished. We had thought that our one good experience meant that things would be fine this time around, but we suffered the same fate as so many other folks burned by BD. His exact term was that it seemed this floor was self-polishing from routine walking in socks. Well guide you through the process. This issue has been resolved. The top layer of this floor is a 3mm real oak veneer. In the interest of amicably resolving this matter with you we are also willing to offer you, in good faith and on a without prejudice basis, US $400 in addition to the above noted product. This Jasper engineered hardwood has an average length of 29.50 inches and the width is 5 inches along with 0.38 inches of thickness. ft. per Jasper Hardwood Flooring - Maison French Oak-Whiskey (27.13sq. I told them yes it was a professional installer. feets of the floor I have to replace. Something went wrong, please try again later. Also, the above comment could work but it depends on your flooring support system and whether you can find the same flooring. On August 28th, we experienced a system outage. What's the Right Wood Floor Installation for You? 4 different subfloor types throughout the house, and the problem is happening over them all. I called BuildDirect and asked for a credit as I needed to order more engineered hardwood flooring to have our contractor actually make TRUE custom nose wraps and the manager wouldn't even respond or take call. They are in the market since 1999 and to this date, they have attained a position for themselves. Our hardwoods are manufactured, finished and shipped from SE Ohio. we had a professional company install our floors and they have never seen this happen in 20 years of doing floors. That means, yes, there is a chance youre getting an amazing product to rely on when it comes to durability and strength. Full story: Its important I start with full history here before anyone thinks Im either new to flooring or BD, or have unrealistic expectations for budget flooring. I want a full refund. Find out what travails you hAve to endure should you have an issue with it, I bought 1700 sq ft of Jasper Maple Durham 5" handscraped engineered hardwood. Hand-scraped refers to the surface texture. They combine the luxury of solid wood flooring with technical advances to improve performance and efficiency. Typical High Street Price 79.99 / home| Following Mark's request, my team started labeling and opening boxes. However, before starting to talk about the product, let us tell you that this engineered hardwood is from a brand named BuildDirect. We contracted and paid for an independent 3rd party ******** **** ******** *********** (****) certified flooring inspection company to inspect your floor. Never again-a big waste of money that I have to live with now. PHONE:+1(847)777-4999 EMAIL: office@simpleflooring.com ADDRESSES: 1445 Tonne Rd, Elk Grove Village, IL, 60007, USA, Hardwood Flooring Refinishing Hardwood Flooring Installation Engineered Flooring Installation Laminate Flooring Installation Wall to Wall Carpeting Carpet Tiles Installation Vinyl Plank Flooring Vinyl Tiles Installation Porcelan & Ceramic Tiles, 2022 Simple Flooring Company . Find out more and set your cookie preferences. Now we will be talking about the material from which this hardwood is made. Required fields are marked *. Below, Ive itemized the numerous issues weve had with this floor- Major Issues: 1.
Nettles Stirrups Leveler, Shrieking Violet Forget-me Not, Trek Derailleur Hanger, King Size Metal Bed Frame Near Me, Lightweight Snow Pants Men's, Quikrete Hydraulic Water-stop Cement Cure Time,
who makes jasper hardwood flooring